Connections #030 - Scalability, Responsiveness & Transparency
George Hu is a graduate from Harvard University and the Stanford Graduate School of Business. His current role is Executive Vice President, Marketing, Applications & Education at Salesforce.com, located in San Francisco. The company was founded in 1999 by former Oracle executive (and one of my direct LinkedIn connections) Marc Benioff - who revolutionized the traditional software market by launching the (then) new, Web-driven concept of ‘Software as a Service’.
Connections #030 - Scalability, Responsiveness & Transparency [17:56m]: Play Now | Play in Popup | DownloadIn this episode, George discusses how the company deals with important issues such as Platform Scalability, Responsiveness to Customer needs & requests - and how it provides Transparency in the way it achieves this.
Web Links:
Salesforce.com - Main company site
Ideas.Salesforce.com - Suggest, view & vote for features & enhancements
Trust.Salesforce.com - Monitor site performance
AppExchange - Application Exchange
Force.com - Developer tools & resources
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Thank you
Stan Relihan
Expert Executive Search: www.expertsearch.com.au
May 5th, 2008 at 3:30 pm
Hi George or Stan,
I was rather interested to learn more about salesforce.com. I am in business in Dhaka and would be interested to promote your product on a revenue sharing model. I, however, have to feel confident about your software.
Can we talk?
Ziaur Rahman
CEO
IITM
IITM Software
luckytoaccess@yahoo.com
May 5th, 2008 at 4:31 pm
Hi Stan and George,
Excellent interview. I believe Saleforece.com has found the key that has been missing for so long; allowing the customer to determine the need and the use rather than forcing the customer to make do. Thanks for yet another informative interview.
Sheilah
May 5th, 2008 at 5:47 pm
In fact organization includes customers, competitors … and becomes a network. But when the customers will be paid as well as the employees are? Or I missed the point?
May 5th, 2008 at 9:09 pm
Great….
Daniele
May 13th, 2008 at 8:27 am
Many organisations resonate with the ‘Software as a service’ tag but not many have successfully incorporated the customers voice in their technology model the way Salesforce have.
Yet another great piece of material!
May 13th, 2008 at 2:55 pm
As someone studying the impact of Software as a Service on Australian ISVs, I found this podcast to be quite insightful
May 17th, 2008 at 11:57 am
Hi Stan and George:
Outstanding interview and answers. George - you were very open and sharing on Salesforce.com strategy and products.
From a business perspective–I say why would I go with Microsoft CRM after hearing your great explanation of your product and technology vision. It all makes perfect sense.
Salesforce.com was ranked #2 behind Google as America’s fastest-growing tech company, with projected EPS growth of 40% a year or so ago. You are so far out ahead of the pack in your thinking and business model.
A few new things I learned today:
1) The force.com brand and platform that easily allows customers to customize their apps on the same platform (cloud computing).
2) Also, you have an App Exchange where your customers can use your tools to customize their own apps.
3) Your idea exchange or collaboration site for customers and public - great stuff/
It’s staggering to think of your potential when you described that you currently have 150 million transactions per day on a multi-tenant stack.
What do you think of the viability of the Internet in it’s current infrastructure state to support your business?
There are doom and gloom people out there saying by 2011 we will see serious bottlenecks and traffic jams on the Internet that could compromise the priority of business transactions…
Anyway, great, great show. Thank you both!!
Caryl